Refund and Cancellation Policy

1. Overview

At VamshiFarms, we strive to deliver fresh, high-quality farm products to your doorstep. This policy outlines the terms for cancellations and refunds for orders placed through our Platform. Please note that we do not accept returns of any kind due to the perishable nature of our products.

2. Order Cancellation

• You may cancel your order before it has been dispatched for delivery. Once an order is dispatched, it cannot be cancelled.
• To cancel an order, please contact us at [email protected] as soon as possible.
• If the order is successfully cancelled before dispatch, a full refund will be initiated to your original payment method.

3. No Returns Policy

Due to the perishable nature of our farm products, we do not accept returns of any kind. All sales are final once the order has been delivered.

If you receive products that are damaged, spoiled, or significantly different from the description on the Platform, please contact us at [email protected] within 24 hours of delivery with your order number and photographs of the product. Our team will review your complaint and may issue a refund at our discretion.

4. Refund Process

• Once your cancellation request is approved, the refund will be processed within 5-7 business days.
• Refunds will be credited to the original payment method used during the purchase.
• The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
• In some cases, we may offer store credit or a replacement instead of a monetary refund, subject to your agreement.

5. Refund Eligibility

Refunds are applicable in the following cases:

• Order cancelled before dispatch
• Products received in damaged or spoiled condition
• Wrong products delivered
• Products significantly different from the description on the Platform
• Non-delivery of the order
• Payment charged but order not confirmed due to a technical error

6. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Change of mind after the order has been dispatched
• Delay in raising a complaint beyond 24 hours of delivery
• Products that have been used or consumed
• Minor natural variations in farm products (e.g., size, color, or shape differences)
• Incorrect delivery address provided by the customer
• Requests for return or exchange of delivered products

7. How to Request a Refund

To request a refund, please:

1. Contact us at [email protected] within 24 hours of delivery (for quality issues) or before dispatch (for cancellations).
2. Include your order number and a description of the issue.
3. Attach clear photographs of the product if the complaint is regarding quality, damage, or wrong items.

Our team will review your request and respond within 2 business days with the resolution.

8. Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us at:

VamshiFarms
Email: [email protected]